APCO Communications Training Officer

Another 9-1-1 Training Opportunity from 9-1-1 ACOG

DATE: November 16-18, 2015
COST: ACOG Members FREE; Non-Members $100.00

Training Modules Include

  • Performance Based Training
  • Preparing, Motivating and Communicating With Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

Students will receive a CTO Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program. Students will also receive a demonstration of APCO Institute’s electronic Daily Observation Report (DOR) software.


Students must have successfully completed a formal basic telecommunicator training program


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